Kaizen Global Partners (ZuRI) Refund Policy (Wholesale)
We do our very best to ensure that our products are up to your satisfaction! If you are unsatisfied with your product for any reason, we will credit your account the unit price at the time of purchase, ONLY if the product is received by ZuRI within 30 calendar days of the shipment date, and the product is deemed to be in resalable condition. Please note that a 25% restocking fee is assessed to all account credits.
All returned products must be accompanied by a return merchandise authorization form. To receive a return merchandise authorization form, please e-mail email@example.com
Kaizen Global Partners (ZuRI) Refund Policy (Retail)
All returns must be postmarked within three (3) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Kaizen Global Partners
37140 Sugar Ridge Road
North Ridgeville, Ohio 44039
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note that all Sale items are FINAL SALE and cannot be returned.